Follow these steps if you have trouble downloading or opening My Remote Support.
Return to the Remote Support page and click Download My Remote Support. The downloaded file should be named My-Remote-Support.exe.
Microsoft Edge or another browser may warn that the application is not commonly downloaded. If you started the download from the Rexx-IT Remote Support page and the filename is My-Remote-Support.exe, use the browser's available option to keep the file and continue.
Open My-Remote-Support.exe from your browser's Downloads list or from your Downloads folder. No installation is required.
Windows may ask you to confirm that you want to run the application. Check that the application you are opening is My-Remote-Support.exe, then use the Windows options presented to continue if you trust the download.
After the application opens, wait until its status shows Ready. The application will display an ID and password for the remote support session.
Provide the displayed ID and password only to the Rexx-IT support technician assisting you. The technician can then request the remote connection.
If the application does not open, does not show Ready, or displays a network or connection error, please contact Rexx-IT. An existing or older RustDesk configuration on the computer can sometimes interfere with the support application, and Rexx-IT can help check this safely.